Refund Policy
14-day money-back guarantee
If you are not happy with Subtidy Pro for any reason, you can ask for a full refund within 14 days of any payment. This applies to your first payment and to every renewal, monthly or yearly.
How to request a refund
Email [email protected] from the address you used at checkout, or tell us that address, and say you would like a refund. You do not need to give a reason. We aim to reply within two working days.
What happens next
- We refund the payment to the original payment method through Stripe. Refunds usually appear within 5 to 10 working days, depending on your bank.
- When a payment is refunded, the related subscription is cancelled and Pro stops working in your browser.
- Refunds are made in the currency you paid. We are not responsible for exchange rate differences or fees charged by your bank.
After 14 days
Payments made more than 14 days ago are not normally refunded, but you can cancel at any time to stop future renewals. Pro stays active until the end of the period you have paid for. If something has gone wrong, such as a duplicate charge or a renewal you did not expect, email us and we will look at it fairly.
Cancelling
To cancel without a refund, open Your plan on subtidy.io and choose Manage billing. You can also email [email protected].
Your statutory rights
This policy is in addition to, and does not affect, your rights under consumer protection law.